After an extended period of offering only curbside appointments, we are thrilled to again welcome our clients back into our hospital. The pandemic, however, continues to provide us challenges and to force changes in operations. The following information is intended to explain some of this and to let you know what to expect.
Most importantly – please know that our number one priority is, and always will be, the pets! All we do is intended to enable us to continue to provide the very best medical care. And we will do everything we can to make your visit as smooth and as stress-free as possible – for your pet and for you!
- We remain vigilant regarding COVID. There is an unprecedented high demand for veterinary care at the moment, together with significant staffing challenges, so we are taking every measure we can to ensure we don't have a COVID outbreak that might shut us down for any period of time. If we had to close, other area hospitals don't have the additional capacity to care for all of the pets that need us. And, we are different from many businesses in that our team members, by necessity, work in very close contact with each other, caring for our patients. So, we have to be extremely cautious. All of our staff are fully vaccinated, we have regular surveillance testing and masks are mandated in our hospital. We will require you to wear a mask as well, and ask that you let us know if you are sick or have tested positive for COVID.
- Space constraints. Due to increased demand for veterinary services, limited services being offered at some other emergency and specialty hospitals, and our role as a tertiary referral center, our caseload during this period has increased more than 40%. We have undergone some renovations to accommodate this. But we are still forced to address space in ways that we had not previously. If your pet is undergoing a test/procedure, we may ask that you wait in your car. We continue to manage many cases through our Emergency Service as predominantly “curb-side”.
- Appointment scheduling. For the above reasons, there can be a significant wait for an available appointment, especially for some specialties. Our clinical teams are busier, and it may be many weeks before an available appointment. However, we will always do our best to accommodate you. We have active and dynamic wait lists that almost invariably enable us to get pets in sooner.
If you have a specialty appointment
BEFORE YOUR APPOINTMENT
- If this is your first visit to CUVS, we will email you a registration form when you schedule your appointment. Please verify your information, sign electronically, and return to us. This will expedite your visit. If you are unable to do so, please plan to arrive earlier.
Withhold food after 10pm the night before your appointment, unless otherwise directed by a veterinarian. Allow free access to water. Fasting is necessary in case we need to perform imaging studies (e.g., ultrasound) or bloodwork. (It is also good for pets that suffer car sickness.)
Bring all medications in the original packaging so we can accurately record them. Also, in case your pet stays overnight for any reason.
- If you have tested positive for COVID within 10 days of your appointment, please inform us before interacting with our staff. We will make appropriate accommodations.
WHEN YOU ARRIVE AT THE HOSPITAL
- Please park in any of the parking bays in front of the hospital.
- Proceed through the Main Entrance to our reception area. A mask is required. Please wear a well-fitted mask that covers your nose and mouth at all times. If you do not have one, we will be happy to provide it.
- A Client Service Coordinator will assist you and inform the medical team of your arrival. A member of our clinical team will then meet you in the reception area and proceed from there, usually escorting you and your pet into an exam room.
- If you have tested positive for COVID within the prior 10 days, please let us know before interacting with our team.
- If you would prefer not to enter the building, or not wait in the reception, please call us on arrival at 203-595-2777 to let us know. We will be happy to manage your appointment as “curb-side”, bring your pet into the hospital, and communicate with you primarily via phone.
We require a 3-day notice for cancellations or rescheduling. If you are no longer able to make the appointment, it is very important that you inform us as soon as possible as we have a waitlist of sick pets that could really benefit from being seen if we know you can't make it.
If you need to cancel or reschedule, please call us at (203) 595-2777.