Emergency Information

Hand and paw make heart

The safety and well-being of our teams, you and your pet are our highest priority. We remain vigilant regarding COVID. Curbside procedures and mask policies are outlined below.

The COVID pandemic has brought significant challenges to all. From the very beginning, we at CUVS have chosen to remain open and staffed to provide needed care for pets. Veterinary hospitals throughout the country are seeing an unprecedented increase in caseload. Due to increased demand at our referring general practices, limited services being offered at some other regional emergency and specialty hospitals, and our role as a tertiary referral center, our caseload during this period has increased more than 30%. Moreover, like veterinary hospitals nationally, we are experiencing some staffing shortages due to the pandemic.

In an effort to ensure that those pets that require immediate and life-saving care can receive it, we have been forced to implement a system whereby we divert non-critical patients when our Emergency Service is extraordinarily busy. While we never want to deny care to any animal, there are times in which we are forced to focus on those pets that cannot safely wait for care elsewhere without significant risk for serious consequences. We trust you understand.

If your pet needs emergency care

Phone: 203-595-2777

BEFORE COMING TO THE HOSPITAL

  • Please call us. We can help determine if you have a critical emergency and need to come directly in or, if not critical, we can inform you if we are in diversion mode or will be able to give you an idea of the current estimated wait times.

  • Please be sure your cell phone is fully charged to ensure you can communicate effectively with our medical staff.

WHEN YOU ARRIVE AT THE HOSPITAL - Curb-side protocol

  • Come to the Emergency entrance, and enter the vestibule. You will need to wear a well-fitted mask/s that covers your nose and mouth.

  • Press the intercom button to inform our team of your arrival. Please let them know if you think your pet is critical or if you need help getting him/her into the building.

  • A triage technician will be with you soon after to evaluate your pet, to ask you a few questions, and to determine whether your pet needs to be brought immediately into our ER.

  • You will be directed to complete registration at an iPad kiosk in the vestibule. This will gather the information we need regarding you and your pet.

  • You will be asked to wait in your car while the emergency team examines your pet.

  • The emergency doctor assigned to your pet will call you on your cell phone, following examination of your pet, for additional medical history and to discuss findings and recommendations.

  • Our medical team will keep you informed and will talk you through next steps, be it discharging your pet to your care or admitting him/her to the hospital.

 

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